Power and heating outages at Kerava and Sipoo area
You can find information about electricity and heat supply interruptions on the outage map on this page, as well as instructions on what to do during a power outage.
Outages
You can view the status of electricity and district heating distribution on our outage maps.
Electricity supply
Electricity supply outage map
District heat
District heating disruptions
We are improving our outage communications!
In addition to unexpected power outages, our electricity network also experiences planned outages. We send you advance notice so that you are informed about these planned outages and can prepare for them. We are currently improving our outage notification system to make it work even better!
Customers connected to our electricity network are automatically added to our electronic notification list (SMS/email). Log in to your personal account in our customer portal to check and update your details.
We use a “Safe Connection and Graceful Disconnection” process, through which we send our customers text messages regarding the connection and disconnection of electricity at the property.
These notifications concerning connections and disconnections are sent from the number +358 45 7399 0555. This number is used solely for messaging and cannot be called.
Disconnect the power safely
Always switch off the power using the button on the switching device.
What to do in the event of a power outage
You can view the status of the electricity network on our outage map. The faults and power outages shown on the map are medium-voltage faults that we are already aware of.
We update the outage map with the extent of the fault and the estimated duration of the power outages. In the event of a power outage, check the outage map to see if the outage affecting you is listed:
If the power outage does not appear on the map, the fault may lie within your property. For example, a blown fuse protecting your property’s electrical system can cause an outage. Check the instructions on how to safely check your fuses!
If you know the location of the fault (e.g., a tree fallen on a power line), call our fault reporting number at 020 690 590. You can also report the fault online.
When a power outage occurs:
- Disconnect electrical appliances to prevent potential equipment damage or fires when the power returns.
- Draw some drinking water into a container, as the water supply may soon be cut off.
- Avoid opening the refrigerator or freezer; food will stay preserved for several hours during a power outage as long as the doors remain closed. Food can also be kept outdoors if the temperature is below +6°C.
- If you use candles, remember to take precautions against fire.
- Most heating systems rely on electricity. If you have a fireplace, use it for heating.
Power Outage – How to prepare
It is advisable to prepare for power outages, as the electricity could be out for days in an exceptional situation.
Standard compensation for long power outages
Under the Electricity Market Act, a customer is entitled to compensation for a power outage lasting more than 12 hours.
Electricity and district heat outages
The property or part of it is without electricity
One of the main fuses may have blown, or one of the phases may be missing. In this case, proceed as follows:
- check whether the main fuses are intact. If a main fuse has blown, call our fault reporting number at 020 690 590 for instructions on further action.
- check whether the other fuses are intact and replace them if necessary.
Replacing main fuses
If the property has lost power completely or partially, the cause may be a blown fuse protecting the property’s electrical system. Such fuses include main fuses and circuit fuses, which are located in the property’s electrical distribution board. These fuses and their replacement are the responsibility of the property owner, subject to the following conditions:
Customers may replace main fuses located inside the property’s main distribution board themselves, provided they follow electrical safety guidelines. Remember to switch off the power using the main switch—turning it to the “0” position—before replacing a fuse. Instructions for replacing a main fuse yourself can be obtained by calling our fault reporting number at 020 690 590.
Main fuses located in the enclosure on the building’s exterior wall, at the end of the overhead service line, may only be replaced by an electrical professional. Main fuses located on a utility pole or in a distribution cabinet may only be replaced by an on-duty technician from Keravan Energia. If you wish to have a company representative replace the main fuses, please call our fault reporting number at 020 690 590. A fee in accordance with our service price list will be charged for the technician’s visit.
If a main fuse blows repeatedly, it is likely that the connection’s main fuses are too small for the load or that the load is unevenly distributed across the fuses. If a new fuse blows immediately after replacement, there is a fault in the wiring or in an electrical appliance. To resolve the issue, you should contact an electrical contractor to determine what repairs or modifications are needed.
- If possible, check the property’s low-voltage wiring and contact an electrical contractor if necessary.
- Ask your neighbor if they are experiencing the same problem. If the neighbor has the same issue, call the electricity company’s fault reporting number at 020 690 590.
Lights flicker when using another electrical device
The fault may be in the PEN conductor of the low-voltage line, which may have broken (neutral fault). In this case, proceed as follows:
- switch the main switch to the 0 position to avoid the danger caused by overvoltage,
- if possible, check the low-voltage lines in the property and contact an electrical contractor if necessary,
- call our fault reporting number 020 690 590.
In stormy weather, if you suspect a neutral fault, it is always a good idea to contact the electricity network company’s fault emergency service, because a possible cause could be a tree falling onto the power line and breaking the neutral conductor.
Power outage affecting a large area
If the power is out across a wide area, it indicates a medium-voltage fault. The electricity network company is already aware of such faults. Please wait calmly for the power to return. We provide information on known faults at keskeytykset.keoy.fi, where you can also view an outage map for the Kerava and Sipoo areas.
If you know the location of the fault (e.g., a tree fallen on a power line), please call our fault reporting number at 020 690 590 and provide the details. This information is valuable and helps speed up repairs!
If you see a tree that has fallen or is about to fall onto a power line, do not touch it; instead, report it to our fault service!
Yes. We pay statutory compensation for long power outages exceeding 12 hours. Read more about standard compensation.
Occasionally, events such as thunderstorms or small animals cause faults in the electricity network. This results in power outages lasting a few seconds or minutes. This is a protective measure for the electricity network designed to prevent a prolonged power outage.
By signing up for our outage notification service, you will receive information about power outages via text message.
Keravan Energia and Sipoon Energia are not responsible for the streetlights in Kerava or Sipoo. For matters concerning streetlights, please contact the City of Kerava or the Municipality of Sipoo.