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Accessibility statement

This accessibility statement applies to the and websites and it was last updated on 01.01.2021. The service is governed by the Finnish Act on the Provision of Digital Services (306/​2019), which requires that public online services must be acces­sible. Digital services of energy companies must meet the AA-level of the WCAG criteria.

Accessibility of the digital services

The website meets the accessibility requirements of WCAG criteria at AA-level. The assessment of the criteria is based on the evaluation and testing done by the website’s administrator.

Inaccessibe content

1. Outside of the legistlation

Content published within the service by users or any possible outside entity, that are not generated, authorized or financed by the service provider.

Did you spot an accessibility issue in our digital services? Let us know with this open form and we’ll do our best to rectify the situation.

The supervising authority

If you detect any possible accesibility issued on the website, first give us, the administrator, feedback. Response may take up to 14 days. If you are not satisfied with the answer or do not receive and answer within two weeks, you can submit a complaint to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency contains more detailed information how to submit a complain and how they process them.

The contact details of the supervising authority

Regional State Administrative Agency of Southern Finland
Supervisory Unit for Web Accessibility
telephone (exchange): 0295 016 000