Invoices and payments

Here you can find information regarding invoices and payments.

Switch to e-invoicing and receive your invoices directly to your online bank.

What is an e-invoice?

E-invoice is a digital version of a traditional paper invoice. It includes all the same information as a paper invoice but it is a more ecological option and you can see it directly in your online banking system well before the due date. Most banks also offer a notification service, so you’ll get a message when a new invoice arrives. E-invoice is a secure option as there is no risk of the invoice going missing and you’ll have a digital archive of your previous invoices at your online bank. E-invoicing makes paying bills very easy as all the needed information is already there, you only have to accept the payment.

How to activate e-invoicing?

You can activate e-invoicing at your own online banking system. There are some differences between banks but here are the main steps that are similar to all banks:

Take out your latest invoice.
Log in to your online bank.
Find the section for ordering e-invoices.
Search for Keravan Energia and choose that as the supplier.
Add the reference number from your latest invoice.
Select the account you want to use for payments. You can also select automatic payments if you want.
Confirm the activation of e-invoice.

Invoices and payments – frequently asked questions

Here you can find answeres to some frequently asked questions about invoices and payments.

Where can I see my invoices?

How often do I receive an invoice?

We invoice our customers monthly, unless you have made other arrangements with us. If the total of the invoice is less than 5 euros, you will receive the invoice next month together with the next invoice. If your invoices are always small, you can request invoicing only every other month (six (6) times a year).

If for some reason we do not receive your readings from the electricity meter, the invoice will be an estimate invoice. The estimate will be corrected in the next invoice, after we have received the correct readings.

What is the invoice based on?

How can I switch to e-invoicing?

E-invoice is a digital version of a traditional paper invoice. It includes all the same information as the paper invoice but it is a more ecological option and you can see it directly in your online banking system well before the due date. Most banks also offer a notification service so you’ll get a message when a new invoice arrives. E-invoice is a secure option as there is no risk of the invoice going missing and you’ll have a digital archive of your previous invoices at your online bank.
E-invoicing makes paying bills very easy as all the needed information is already there, you only have to accept the payment.

Please, ask your bank for more information.

Why do I receive electricity invoices from two different electricity companies?

If two different companies send you invoices, it is because you have at some point tendered your electricity contract. That means that you are buying the electricity you use from a different company than your local energy company that operates the electricity network in your area. That is why you receive one invoice for the electricity you have used and another for the transmission of energy. If you buy your electricity from your local energy company, you will receive only one invoice that includes both the used energy and the transmission.

I do not have an online bank in use. Is it possible to have my invoices automatically paid, such as direct debit?

How to read your electricity invoice

1. Info box

On the top right corner of the first page you can find all the information regarding the invoice and your customership, such as the number of the invoice, your customer number, the contract number and the number and address of the place of use.

2. Invoice summary

Next on the invoice, there is a summary. It includes the total of the payment, VAT and due date. The more precise breakdown is printed on the other side.

3. Announcements

There is a space for announcements in the middle.

4. Payment information

At the bottom of the page you can find the information needed to make the payment, such as account number and the reference number. We no longer have a traditional bank transfer form in use. If you use bank’s payment service, you can fill the required information on their empty blanket and send that forward to your bank.

5. Keravan Energia’s contact details

Our contact details can be found at the bottom right corner.

6. Breakdown

On the second page, you can find the breakdown of the invoice. If you are both our electricity and transfer network customer, you will see the breakdown of your electricity transfer first and used energy below.

Invoicing is based on the hourly readings from your electricity meter.

Apply for an extension for payment

You can apply for a max 30 days extension to your invoice due date. Please email luotonvalvonta@keoy.fi to apply.

I need more time to pay my electricity invoice. What can I do?

Why did I receive a collection letter for my electricity bill from Lowell?

I can’t pay my electricity invoice by the due date. Will you cut off my electricity supply?

We will not cut off the electricity immediately after the due date. Before we cut of the supply, we will send a payment reminder. If we do not receive a payment after that, we will send out a disconnect warning notice.
Notice! We will disconnect the electricity supply only after the electricity user has significantly neglected payments or violated terms of the contract. In practice this means that we will cut off the electricity supply at earliest five (5) weeks after the original due date.
If the reason for neglecting the payment is sickness, unemployment or another special reason, we will cut off the supply of electricity three (3) months after the original due date. We need to be informed of the reason for this to apply.
If the building is being used as a permanent residence and the main heating system is electric, we will not cut off the electricity during the beginning of October and end of April until it has been four (4) months since the original due date.