Problems with payments

Did the prices go high and you got a surprisingly large electricity bill? Did something happen and now you have problems paying your invoice before the due date? We have a few options that can help you with your troubles. Read more below.

Apply for an extension

You can apply for an extension for your invoice’s due date by emailing us at luotonvalvonta@keravanenergia.fi. The extension can be maximum 30 days and the application can only be done before the original due date. If the invoice is already overdue, you cannot apply for an extension.

If you have troubles paying your bills, please let us know as soon as possible. In all payment difficulties, contact us via email luotonvalvonta@keravanenergia.fi.

Please notice, that if the due date is pushed back 14 dayr or more, we will charge a 5 euro fee for the new payment plan.

For more information on issues with payments, see the FAQ below.

I need more time to pay my electricity invoice. What can I do?

Why did I receive a collection letter for my electricity bill from Lowell?

I can’t pay my electricity invoice by the due date. Will you cut off my electricity supply?

We will not cut off the electricity immediately after the due date. Before we cut of the supply, we will send a payment reminder. If we do not receive a payment after that, we will send out a disconnect warning notice.
Notice! We will disconnect the electricity supply only after the electricity user has significantly neglected payments or violated terms of the contract. In practice this means that we will cut off the electricity supply at earliest five (5) weeks after the original due date.
If the reason for neglecting the payment is sickness, unemployment or another special reason, we will cut off the supply of electricity three (3) months after the original due date. We need to be informed of the reason for this to apply.
If the building is being used as a permanent residence and the main heating system is electric, we will not cut off the electricity during the beginning of October and end of April until it has been four (4) months since the original due date.

My electricity was cut off because of unpaid bills. How can I get it back on again?

Apply for a payment program

Because the price of electricity has been less easy to predict which is why we offer our consumer customers the possibility to apply for an payment program where the invoice is divided into smaller amounts. Companies are not able to apply.

You can apply for a payment program, where your individual invoice will be divided into smaller monthly payments. There can be maximum of six (6) payments and the invoice will be paid in full after six months. You can make the application only for invoices that are not yet overdue so remember to contact us well before your invoice’s due date.

Please note that you will receive new invoices regularly also besides the payment program.

For more information on the payment program email luotonvalvonta@keravanenergia.fi.