District heating and natural gas network distribution disruptions

The property or part of it is without electricity

One of the main fuses may have blown, or one of the phases may be missing. In this case, proceed as follows:

• check whether the main fuses are intact. If a main fuse has blown, call our fault reporting number at 020 690 590 for instructions on further action.
• check whether the other fuses are intact and replace them if necessary.

Replacing main fuses

If the property has lost power completely or partially, the cause may be a blown fuse protecting the property’s electrical system. Such fuses include main fuses and circuit fuses, which are located in the property’s electrical distribution board. These fuses and their replacement are the responsibility of the property owner, subject to the following conditions:

Customers may replace main fuses located inside the property’s main distribution board themselves, provided they follow electrical safety guidelines. Remember to switch off the power using the main switch—turning it to the “0” position—before replacing a fuse. Instructions for replacing a main fuse yourself can be obtained by calling our fault reporting number at 020 690 590.

Main fuses located in the enclosure on the building’s exterior wall, at the end of the overhead service line, may only be replaced by an electrical professional. Main fuses located on a utility pole or in a distribution cabinet may only be replaced by an on-duty technician from Keravan Energia. If you wish to have a company representative replace the main fuses, please call our fault reporting number at 020 690 590. A fee in accordance with our service price list will be charged for the technician’s visit.

If a main fuse blows repeatedly, it is likely that the connection’s main fuses are too small for the load or that the load is unevenly distributed across the fuses. If a new fuse blows immediately after replacement, there is a fault in the wiring or in an electrical appliance. To resolve the issue, you should contact an electrical contractor to determine what repairs or modifications are needed.

• If possible, check the property’s low-voltage wiring and contact an electrical contractor if necessary.
• Ask your neighbor if they are experiencing the same problem. If the neighbor has the same issue, call the electricity company’s fault reporting number at 020 690 590.

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Lights flicker when using another electrical device

The fault may be in the PEN conductor of the low-voltage line, which may have broken (neutral fault). In this case, proceed as follows:

• switch the main switch to the 0 position to avoid the danger caused by overvoltage,
• if possible, check the low-voltage lines in the property and contact an electrical contractor if necessary,
• call our fault reporting number 020 690 590.

In stormy weather, if you suspect a neutral fault, it is always a good idea to contact the electricity network company’s fault emergency service, because a possible cause could be a tree falling onto the power line and breaking the neutral conductor.

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Power outage affecting a large area

If the power is out across a wide area, it indicates a medium-voltage fault. The electricity network company is already aware of such faults. Please wait calmly for the power to return. We provide information on known faults at keskeytykset.keoy.fi, where you can also view an outage map for the Kerava and Sipoo areas.

If you know the location of the fault (e.g., a tree fallen on a power line), please call our fault reporting number at 020 690 590 and provide the details. This information is valuable and helps speed up repairs!

If you see a tree that has fallen or is about to fall onto a power line, do not touch it; instead, report it to our fault service!

Yes. We pay statutory compensation for long power outages exceeding 12 hours. Read more about standard compensation.

Occasionally, events such as thunderstorms or small animals cause faults in the electricity network. This results in power outages lasting a few seconds or minutes. This is a protective measure for the electricity network designed to prevent a prolonged power outage.

By signing up for our outage notification service, you will receive information about power outages via text message.

Keravan Energia and Sipoon Energia are not responsible for the streetlights in Kerava or Sipoo. For matters concerning streetlights, please contact the City of Kerava or the Municipality of Sipoo.