If you want to terminate your contract with us, here you can read how to do it and when it is possible to terminate a contract. You can also find information of how to end the contract when the contract holder is deceased.
When an electricity contract can be terminated? See the differences between different types of contracts.
Fixed-term electricity contract is valid until the term ends. It is not possible to terminate a fixed-term contract prematurely. Fixed-term contract can be terminated only in case you move.
So-called “fake moves” are not allowed. If we have a reason to believe that the holder of the contract has not actually moved to another address, we have the right to check the address details from the proper authorities. In case of a breach of contract, we have the right to collect the missing receivables from the prematurely terminated contract as compensation.
“Fake move” means terminating the contract stating to be moving out and then obtaining another contract to the same address under another person’s name, so that there has never actually been a move to another address.
If you have signed an electricity contract remotely, you have a right of cancellation up to 14 days. You can cancel the contract by filling out the following form:
Notice! After the 14-day cancellation period, normal rules of contract termination are applied.
Did you receive an unfounded contract confirmation in your email after talking on the phone with an energy sales person? It means that the process to switch your electricity vendor has begun and you are being transferred a customer to another company. Even if the sales call happened over 14 days ago, you can still stop the process and the creation of a contract.
Some energy companies allow you to transfer your old electricity contract to another location when you move and some don’t. At Keravan Energia, you cannot continue your contract in another address when you move but we are more than happy to make a new contract for your new address after terminating the old one.
It is possible to terminate a contract (even if it is fixed-term) when you move. In other words, when you move and have registered to another address (moved according to the Finnish tax authorities), you can terminate your old agreement without a penalty.