Request an extension for the invoice due date

Electricity prices have fluctuated significantly of late, and high prices can come as an unwelcome surprise, especially as the heating season approaches. This poses challenges particularly for residents of electrically heated detached houses, as electricity bills—especially in winter—can become substantial.

We offer our consumer customers the option to apply for an extension to the payment deadline for their bills. We do not grant payment extensions for business invoices. You can apply for an extension for an original invoice provided that no payment reminder has yet been issued. Once an invoice has been referred for debt collection, any inquiries regarding it should be directed to our collection partner, Ropo.

The due date can be postponed by a maximum of 14 days.

Please note that new electricity bills will continue to be issued as usual alongside the payment plan.

If you are experiencing payment difficulties, please inform us of your situation as soon as possible. In such cases, please contact us via email at luotonvalvonta@keravanenergia.fi.

Request an extension for an invoice

You can apply for an extended payment period for your invoice in our OmaSähkö customer portal.