Customer service and contact information
Take care of common electricity-related matters online in OmaSähkö or find the right contacts below for electricity contracts, billing, electricity networks, district heating and other energy services.
For consumers
Contact information
You can end your electricity contract in our customer portal.
Login to our customer portal.
- Contact luotonvalvonta@keravanenergia.fi
Inquiries regarding collections and disconnections are all handled through our collection partner Ropo.
If your invoice has go to collection, you can handle the payments in Ropo’s MyRopo service or contact their customer service either online or by telephone (09 2315 0433).
Keep your contact information up to date
As an energy company, it is our responsibility to work with you to ensure that the contact details associated with your energy services are up to date.
We primarily send information about current matters—such as price lists and other changes—via email, so please ensure you have a valid email address on file. You can update your details at the customer portal.
For businesses
contact information
- Solar panels, air-source heat pumps, electric vehicle charging stations.
Electricity grid and heating services
Fault Reporting Service 24h
The fault reporting service is intended solely for reporting faults in the network. The number does not handle inquiries regarding billing or contracts, nor does it arrange for electricity connections for moving or reconnection purposes. These matters should be handled through our customer service on weekdays between 9:00 a.m. and 2:00 p.m.
- The number is toll-free. Your phone operator charges the standard mobile or local network rate for the call.
Notifications regarding service bundles and service interruptions come from the number +358 45 7399 0555. This number is used solely for messaging and cannot be called to.
New electricity connections, changes to electricity connections, connection inquiries, connection agreements, disconnection, construction site electricity:
- liittymat@keravanenergia.fi
- Note! If you wish to set up an electricity contract, please contact customer service or sign up here.
Our expert customer service
What our customers think about us
“Your customer service is highly knowledgeable, helpful, customer-oriented, and friendly even in problem situations. The products are clear, reliable, and predictable. That is exceptional in today’s marketing jungle.”
“Keravan Energia’s customer service is highly helpful, customer-oriented, knowledgeable, and empathetic in situations where customers make mistakes. From now on, I will buy my electricity from Keravan Energia, no matter where I move.”
“Messages have always been answered quickly and kindly, and everything has been taken care of.”