Customer service
In the customer portal, you can manage your electricity-related matters easily and effortlessly.
For consumers
CONTACT INFORMAtion
You can terminate your electricity contract in our customer portal.
- Send an email to asiakaspalvelu(at)keravanenergia.fi
- Contact us at luotonvalvonta(at)keravanenergia.fi
Our partner Ropo handles all our debt collection matters.
The quickest way to settle an overdue payment is via the MyRopo service, where you can view details of payment reminders and overdue notices, pay the outstanding amount, postpone the due date, or set up a payment plan for an invoice that has reached the debt collection stage.
You can receive personal service and payment advice via the MyRopo chat and by calling 09 2315 0433. The chatbot is available 24/7, while chat agents and phone lines are open Mon–Fri from 8:00 to 18:00 (consumers) and 8:00 to 17:00 (businesses).
Keep your contact information up to date
As an energy company, it is our responsibility to work with you to ensure that the contact details associated with your energy services are up to date. We primarily send information about current matters—such as price lists and other changes—via email, so please ensure you have a valid email address on file. You can update your details at the customer portal.
For businesses
contact information
- Solar panels, air-source heat pumps, electric vehicle charging stations.
Electricity grid and heating services
Fault Reporting Service 24h
The fault reporting service is intended solely for reporting faults in the network. The number does not handle inquiries regarding billing or contracts, nor does it arrange for electricity connections for moving or reconnection purposes. These matters should be handled through our customer service on weekdays between 9:00 a.m. and 2:00 p.m.
- The number is toll-free. Your phone operator charges the standard mobile or local network rate for the call.
Notifications regarding service bundles and service interruptions come from the number +358 45 7399 0555. This number is used solely for messaging and cannot be called to.
New electricity connections, changes to electricity connections, connection inquiries, connection agreements, disconnection, construction site electricity:
- liittymat@keravanenergia.fi
- Note! If you wish to set up an electricity contract, please contact customer service or sign up here.