Home » Kundtjänst » Vanliga frågor » Elavtal och flyttningar – vanliga frågor
Elöverföringen och elförsäljningen är separerade från varandra. Du kan köpa el från vilken elförsäljare som helst i Finland. Elöverföringen kan inte konkurrensutsättas, utan den köps alltid från det lokala distributionsnätsbolaget. Därför har du separata avtal för elförsäljning och elöverföring.
Som namnet säger ingås ett tidsbundet avtal för en bestämd tid. Det binder båda parterna under hela avtalsperioden. Ett tillsvidareavtal är smidigare och kan sägas upp med två veckors uppsägningstid. Ett tillsvidareavtal behöver inte förnyas, till skillnad från ett tidsbundet elavtal.
Det innebär att försäljarbytesprocessen som överför dig till den nya elförsäljaren har startat. Även om det har gått över 14 dygn sedan samtalet kan du ändå avbryta försäljarbytesprocessen och förhindra att ett avtal uppkommer.
Om du vill ångra ett elavtal som du nyss ingått med oss, har konsumentkunder rätt att ångra ett elförsäljningsavtal inom 14 dagar efter det att avtalet ingåtts.
Kontakta vår kundtjänst för att säga upp elavtalet.
Gå in på vår kundportal och avsluta ditt elavtal på grund av flyttning eller meddela vår kundtjänst att du ska flytta – då avslutar vi ditt gamla avtal och tecknar ett nytt elavtal för din nya adress. Kom ihåg att teckna ett nytt avtal för din nya adress minst två veckor före flyttdagen. Då kan du vara säker på att få elen tillkopplad i rätt tid.
Om du flyttar till en annan ort behöver du inte byta elförsäljare. Teckna avtal för ditt nya hem med oss vart du än flyttar i Finland. Kom också ihåg att avsluta elavtalet för din gamla bostad via kundportalen. Teckna ett nytt avtal för din nya adress minst två veckor före flyttdagen. Då kan du vara säker på att få elen tillkopplad i rätt tid.
Om du bor i Kervo eller Sibbo får du elen tillkopplad den dag då ditt elavtal träder i kraft. Om du har tecknat elavtal med oss för någon annan plats i Finland, ansvarar det lokala distributionsnätsbolaget för tillkopplingen.
Du kan teckna ett nytt elavtal tidigast tre månader före avtalets startdatum. Teckna elavtal via den här länken.
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